FAQs

£ Pay Online

The error is because you entered the £ symbol. Reenter as 99.99 and Click again on “Proceed to Payment”

Our new site has been designed to work on mobile phones, tablets & Ipads as well PC’s and laptops. As long as you are connected to the internet the Pay Online facility can be used using any of these devices. Please ensure you have “Pop Ups” allowed.

No – We use secure payments provided by Sage Pay. But to verify payment allocation you must enter in the “Account code*/ Sales Order Number*” Box – If you are an STS account customer enter your account code e.g. xyz001. Non account customer add the Sales Order Number. Thank you

Please check that you have only entered numbers in the Amount to pay field e.g 100.99 & no £signs. Please try again.

Please check that you have got “Pop- Ups” enabled for the browser you are using & try again

Payment can be made securely online using Debit/Credit card by STS Account and non account customers. Please ensure you fill in all areas marked with an asterix* before clicking” Proceed to Payment”.

If you are a non account customer when paying by Debit or Credit Card online, delivery can only be to your card accounts registered statement address. If you need any further assistance with paying your account please ring the accounts department on 0345 899 1000 option 2

Monday – Friday  9am – 5pm

Accounts

Payment is due by the 30th of the month following issue of your monthly Statement

Our preferred method of Payment is by Bacs or Faster pay. For our bank details please ring 0345 899 1000 option 2 Accounts. You can also pay online with your debit or credit card see see “£ PAY ONLINE“. Account customers can also send in payment by Cheque.

At our trade Counters we accept Cash, Debit & Credit cards. If you need any further assistance with paying your account please ring the accounts Department on 0345 899 1000 option 2

Customer Area – STS Account Customers

Once logged in to the Customer Area you can request a copy via email. Alternatively you can Ring 0345 899 1000 during working hours to request a copy. Also See STS Price FAQ’S

Once signed in with the automated password, click the Password tab below the STS Logo. Enter your new password in the box In the “Change Password” screen and click “Change Password”

Please click “Create/ Forgotten Password?”. The screen will change to the Send Password Screen – Enter the email address that is registered with your STS Account & press “Send Password”, You will then see a message “Lost Password- Thank you our Password has been sent”

The password will be sent to your email from: no-reply@stsflooring.co.uk. If the email does not arrive in your inbox please check your junk box.

If Password still not received please email webadmin@stsflooring.co.uk for further support.

Sorry No – Please Click on the “Create /Forgotten Password” link and enter the email address registered to your STS Account & you will receive a new password to enter the NEW STS Customer Area. The old URL tradecounter.stsflooring.co.uk/ is no longer supported or being updated. Also See Discount list

If you are not an account customer you need to have an STS account before you can enter.

If your account was opened today – your email address will not be registered in our system until the next working day. Please try later. If you already have an STS Trade account & your email is not on file please email webadmin@stsflooring.co.uk for support.

Inspirations – The STS Loyalty Scheme

Please email our Support team via
inspirations@a-igroup.co.uk or call STS Loyalty on 01509 410744

Please contact STS at loyalty@stsflooring.co.uk

You need to click through to www.stsloyalty.co.uk and sign in using your loyalty password if registered . This is not the same as the STS Customer area Password. If not registered See “How to I join the STS loyalty scheme”.

Loyalty points are credited to your account the day after the invoice is run and available to redeem once that invoice is paid. View and claim a reward within your points balance and go to checkout.

Once you are registered, you will receive an email confirming your details, simply log on at www.stsloyalty.co.uk to see your points balance and further information about redeeming points and terms and conditions.

Every time you purchase a product within the scheme you will earn 1 point for every £100 spent. We will be having regular offers on selected product ranges where you will be able to earn double or even triple points.

All our own brand products and certain ranges of manufacturers products qualify for loyalty points. Wherever you see the Green & White symbol STS in the Price Guide next to product description orour promotional literature, that product is within the loyalty scheme.

Enter www.stsloyalty.co.uk in the address bar, click ‘Join Today’and follow the instructions. Or email your account number, company name, account contact name and email address to loyalty@stsflooring.co.uk, we’ll do the rest!

SimplyClad

Visibility is only available to account customers only

Account customers please ring our sales office (0345 899 1000), for up to date pricing from our sales system. For Project & Promotional prices please contact your Area Sales manager – See Our team for contact details

On the Simplyclad web site Click on the Technical Information link at the bottom of the page

please go to our dedicated website www.simplyclad.co.uk for details.

SimplyClad provides a cost effective Hygienic Wall Cladding Solution for a wide range of applications – leisure, healthcare, education, food preparation, commercial kitchens and retail.

Staff Login

Once signed in with the automated password, click the Password tab below the STS Logo. Enter your new password in the box In the “Change Password” screen and click “Change Password”

If your are not yet on STS/ADP payroll– your email address will not be registered in our system until this time. Please try later. If you are already on STS/ADP and your email address is not on file – firstly please check you have entered the email address passed to HR or try your STS work email address if allocated. Otherwise then please email webadmin@stsflooring.co.uk for support.

For staff only:
Please click “Create/ Forgotten Password?”
The screen will change to the Send Password Screen – Enter the email address that is registered with STS & press “Send Password”,
You will then see a message “Lost Password- Thank you our Password has been sent”

The password will be sent to your email from:
no-reply@stsflooring.co.uk
If the email does not arrive in your inbox please check your junk box.

If Password still not received please email
webadmin@stsflooring.co.uk for further support.

STS Prices

You can either call the office 0345 899 1000 during working hours to request a copy or call your Area Sales Manger – deatils on Our Team page

Account customers please ring our sales office for up to date pricing.from our sales system. 0345 899 1000 Option 1.  For Project & Promotional prices please contact your Area Sales Manager – See Our team for contact details

Visibility is only available to STS account customers only.  If you are a STS customer please call the office 0345 899 1000 for details on how to access the STS Price Guide